David Haertzen

Business Process Engineering
Business Process Modeling
Business Process Engineering

Data Managmenent
Conceptual Data Modeling
Logical/Physical Data Modeling
Data Resource Management
Rapid Modeling with Teams
Modeling Fast Start

Data Warehousing
Dimensional Modeling
Extract Transform Load (ETL)

Project Management


Call: 612-281-2998


"Excellent presentation -  very crisp and effective ..." 

"The seminar was very practical and addressed our needs ..." 

"I came away with some new ideas and ways of thinking ..." 

The intensive two-day course that teaches you the secrets
of successful business process engineering. 

Business Process Engineering (BPE) is a means of gaining quantum leaps in results. This seminar shows how to implement changes that make a big difference and that provides a new perspective about business and the application of Information Technology. Many enterprises attempt to make great changes -- some succeed and many fail. This seminar includes much case study information that will help you to learn what to do and what not to do. While we can not promise that your changes will succeed, we pledge to help you to improve your odds.

Information technology is critical to making quantum leaps in enterprise results. This seminar will show how and why. We see the following skill and knowledge areas as critical to success in BPE and provide learning opportunities in this and other seminars:

  • Management Skills (Planning, Organizing, Staffing, Directing, Controlling)
  • Project Management
  • Data Resource Management
  • Enterprise and Data Modeling
  • Process Modeling
  • Group Facilitation
  • Organizational Development and Consultation
  • Financial Analysis and Planning
  • Database Technology
  • Communications Technology
  • Business Subject Area Expertise

  • HOW TO improve business processes using process modeling
  • HOW TO understand existing business process using "AS IS" models
  • HOW TO recognize and correct disconnects and flaws in business processes
  • HOW TO design effective business processes
  • HOW TO evaluate and select BPE tools
  • HOW TO avoid traps and problems associated with BPE

You will receive a comprehensive manual and BPE toolkit that provides useful checklists, examples and reference material that will help you in your BPE efforts. The usefulness of the course continues long after the class sessions.  

You will receive a Certificate of Completion upon successful completion of the course.  

  • Business Process Modelers
  • BPE Team Members
  • Information Technology Managers
  • Project Managers

    I. Introduction to Business Process Engineering  
    • What is Business Process Engineering?
    • Success Stories
    • Failure Stories
    • Quantum Leaps in Productivity and Performance
    II. Key Business Process Engineering Concepts  
    • What are Business Processes and Functions?
    • Process Modeling
    • New Information Technology Paradigms
    • Transactions
    • Business Rules
    • Internal and External Customers
    • Data Modeling
    • Information Asset Management
    • The "Do it once" Principle
    III. Planning, Organizing, and Staffing for Effective BPE  
    • Information Technology Planning
    • Organizing the BRP function
    • Staffing the BRP function
    • Selecting Engineering Tools
    IV. Aligning Business Process Engineering with Enterprise Goals  
    • Enterprise and Conceptual Modeling
    • Information Architecture
    • Selecting BPE Projects
    • Conducting a BPE Pilot Project
    V. Selecting Processes for Engineering  
    • Aligning Business Processes with Enterprise Goals
    • Comparing Risks and Costs with Benefits
    VI. Process Modeling  
    • Developing the "As-Is" Model
    • Modeling Approaches
    • Evaluating and Using Modeling Tools
    VII. Designing the New Process  
    • Creating New Ideas
    • Evaluating Ideas
    • Building the "To-be" Model
    • Prototyping Solutions
    VIII. Making Changes  
    • Business Policies
    • Procedures and Guidelines
    • Organization Structure
    • Information Technology
    IX. Measuring and Controlling Change  
    • The Human Side of Change
    • Defining the Measures
    • Continuous Improvement
    X. Applying What You Have Learned  
    • Understanding What You Have Learned
    • Creating An Action Plan
    • Carry Forward Your Action Plan
  • The Analytical Puzzle

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