David Haertzen

Business Process Engineering
Business Process Modeling
Business Process Engineering

Data Managmenent
Conceptual Data Modeling
Logical/Physical Data Modeling
Data Resource Management
Rapid Modeling with Teams
Modeling Fast Start

Data Warehousing
Dimensional Modeling
Extract Transform Load (ETL)

Project Management


Call: 612-281-2998


"Excellent presentation -  very crisp and effective ..." 

"The seminar was very practical and addressed our needs ..." 

"I came away with some new ideas and ways of thinking ..." 

The intensive two-day course that teaches you the secrets
of successful business process modeling. 

At this seminar you will learn the secrets of successful process modeling. You will gain valuable insights into the job and responsibilities of the process modeler as well as the responsibilities of other process modeling contributors.

Process modeling is a key technique that enables business processes to be re-engineered. Together with data modeling, it provides a means of understanding current business processes through creation of "AS-IS" models and a means of designing new and improved processes through creation of "TO-BE" models. The principal process modelers of the First Place Group have conducted process modeling efforts since the 1970s, before it was fashionable.

Students will learn how process modeling can result in positive business results. Improved business processes can result in improved quality and customer service while reducing costs and cutting lead times and in process work. To achieve these benefits, a thorough coverage of process modeling is included.

There are proven approaches, methodologies, and checklists which you will learn about that can dramatically increase the process modeling success rate. You will learn through many effective hands on workshops and case studies. Our trainers know how to create effective process models.

  • HOW TO improve business processes using process modeling
  • HOW TO become skilled at process modeling
  • HOW TO understand existing business process using "AS IS" models
  • HOW TO recognize and correct disconnects and flaws in business processes
  • HOW TO design effective business processes
  • HOW TO use several different process modeling techniques
  • HOW TO evaluate and select process modeling tools
  • HOW TO use rapid group techniques for more efficient process modeling
  • HOW TO avoid traps and problems associated with process modeling

You will receive a comprehensive manual and Business Process Modeling toolkit that provides useful checklists, examples and reference material that will help you in your BPM efforts. The usefulness of the course continues long after the class sessions.  

You will receive a Certificate of Completion upon successful completion of the course.  

  • Business Process Modelers
  • BPR Team Members
  • Information Technology Managers
  • Project Managers

    I. Introduction to Process Modeling  
    • What is Process Modeling?
    • Where does Process Modeling fit into Information Technology Management?
    • Information Architecture
    • Benefits and Objectives of Process Modeling
    II. Key Process Modeling Concepts  
    • "AS-IS" Models
    • "TO-BE" Models
    • Transactions
    • Processes and Functions
    • Business Rules
    • Internal and External Customers
    III. Planning, Organizing, and Staffing for Effective Process Modeling  
    • Information Technology Planning
    • Organizing the modeling function
    • Staffing the modeling function
    • Conducting a successful pilot project
    IV. Aligning Process Modeling with Enterprise Goals  
    • Enterprise and Conceptual Modeling
    • Information Architecture
    • Developing Multi-level Models
    • Subject Area based Models
    V. Process Modeling Diagrams and Specifications  
    • IDEF0 Diagrams
    • Functional Decomposition Diagrams (FDDs)
    • Dataflow Diagrams (DFDs)
    • Context Diagrams
    • Process Specifications
    • Activity on Arrow Diagrams
    • Decision Tables
    • Playscript
    • Transaction Specifications
    VI. Process Modeling Tools  
    • Dictionaries and Repositories
    • CASE and Diagramming Tools
    • Re-engineering Tools
    • Evaluating Tools
    VII. Rapid Modeling through Group Sessions  
    • The Rapid Modeling Method
    • Goals and Objectives
    • Roles and Responsibilities
    • Conducting Effective Sessions
    • Carrying Results beyond the Session
    VIII. Moving from "AS-IS" to "TO-BE"  
    • Avoiding getting "Locked In"
    • The "Do it Once" Principle
    • Reducing Information Float
    IX. Process Design Advanced Considerations  
    • Object Oriented Process Modeling
    • Design Tradeoffs
    • Standards and Controls
  • The Analytical Puzzle

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